After-sale Service terms
Warranty:
Comen provides after-sale service warranty for the products, 24 months for main unit, 6 months for accessories, from the date of the delivery.(date shown on the AWB or B/L).
Service Term:
1. For the maintenance caused by non-artificial factor within warranty, Comen provides replacing parts free of charge after receiving the defective report from the customer.
2. Without the permission of Comen, any replacement or repair is not allowed. Comen has right to refuse this kind of repair.
Freight policy:
1. Within Warranty:
Comen is responsible for the freight & insurance charges of the shipment from Comen to the customer.
The customer is responsible for the freight & insurance charges of the shipment to Comen (this includes custom charges)
2. After Warranty:
The customer is responsible for any freight & insurance charges for returned product.
To the failure part or unit out of warranty, Comen can provide repair service and the parts for replacing under the value of commercial invoice.
Contact Way
Any Technical questions about Comen products, please contact Comen Oversea Technical Support Department. Please also keep contaction with the sales representative, so they can follow up the issue.
Tel: 86-755-26408879
Engineer: Mr. Ray |
